What do you think would be a reasonable standard call back time in your role?
You have met with a customer/community member and as a result have some actions and information you need to gather and communicate back. Please tell us what you think would be a reasonable time frame to action?
When we are contacted by a customer/community member my mail/email or a letter in written form. Please tell us what would be a reasonable time frame to action back in written form? (This could be just an acknowledgement response and not necessarily resolution)
When we are contacted by a customer/community member with a query, please tell us what you think is a reasonable time frame to try and resolve or action?
From time to time we receive complaints, please tell us what you feel is a reasonable timeframe to acknowledge the client/community member? (Please note this is for considering a standard reasonable complaint - we understand some may be complex and these would be dealt with individually as they arise)
We will be updating our Customer Charter, please tell us what training/resources you feel you might need or would like?
Please tell us how confident you feel that when we update the Charter you will be able to work with the new communication changes for our community.
Not at all confident
A little bit unsure
Neutral
Confident
Very confident
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